We understand that you may have questions about your healing gemstone jewelry. For your consideration here are the top questions we’ve had over the years.
DO YOU SHIP INTERNATIONAL ORDERS?
Currently, we are not doing international sales on this website. To place an order outside of the U.S., please visit our Etsy Shop to place international orders.
DO YOU ACCEPT RETURNS OR DO ANY REPAIRS?
ORDER CANCELATIONS - You can cancel or change your order within 24 hours of ordering. Please message firstname.lastname@example.org
RETURNS -Due to sanitary reasons, I do not accept any returns or exchanges. Please make sure to measure sizing correctly before placing your order. If you have any questions regarding the best sizing, message me and I will be happy to get back to you within 24 hours. ALL ORDERS ARE FINAL SALE
REPAIRS - Complimentary repairs will be honored within 30 days of receiving your order. The customer is responsible for the shipping cost. Please email me and attach photos of your jewelry
PLEASE TELL ME MORE ABOUT THE MATERIALS YOU USE?
METALS - I only use Gold Fill and Sterling Silver (.925) metals. These are nickel-free and hypoallergenic, however, there is no guarantee that your body will not react differently as we may develop allergies overtime to certain elements.
CRYSTALS & GEMSTONES - I only work with natural crystals and gemstones from top suppliers in the industry. The stones may vary in color from what you see in the photograph on the listing. No two crystals are the same.
WHAT ARE YOUR RECOMMENDATIONS FOR JEWELRY CARE?
STORE - Keep your gold-filled jewelry in a dry enclosed space, preferably in an airtight bag. The jewelry pouch you receive with your order is perfect for storing and ensuring that your jewelry stays pretty. Please do not store your jewelry with other metals or organizers that contain base metals as this may cause it to oxidize.
AVOID - Please avoid water when wearing your jewelry. While some crystals may be put in water, others cannot and may dissolve or change colors. Remove your jewelry before working out, sleeping, or showering and swimming. Do not store jewelry in the bathroom while showering as the humidity may cause damage.
HOW CAN I RECHARGE MY JEWELRY
Always recharge your jewelry once a month during the full moon or you may use selenite to clear out the energy. Over time, crystals absorb our energy and may become heavier causing your jewelry to break. If this happens, please do not throw the crystals away, simply return them to mother nature or put them in the pot of your favorite plant.